Ep. 067 3 Things Virtual Assistants Can Say Instead of "I Don't Know"


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Do you ever feel tempted to say “I don’t know” when I client ask you a question you don’t know the answer to or asks you to do something you’ve never done? 

Of course as you’re starting your virtual assistant business, there are going to be things that come up that you just don’t know the answer to. That being said, one of the most important qualities that people are looking for in a virtual assistant is resourcefulness (trust me I’ve done the research on this.)

On today’s episode of The Support Squad, I’m sharing 3 Things Virtual Assistants Can Say Instead of “I Don’t Know.” 

Tune in to hear:

  • How your skills may easily transfer from one software to another
  • Why it’s important to be resourceful and be able to find information on the internet
  • When it’s time to refer a client to another virtual assistant

#1 “I’m not an expert in that, but I’m well-versed in this alternative.”

Here’s where this response will come in handy: with so many options for software and systems in the online space, I often have clients ask me if I’m familiar with this email marketing service or that podcast publishing platform.

If a client asks you if you have experience with ConvertKit, which you’ve never used, but you know Aweber like the back of your hand, let them know! Often our experience with one software or platform will easily translate into an alternative. 

Also, our clients trust us and our opinions. If you have experience with Squarespace and find that it’s a better option than Wix for website building, you can share that expertise with your client. 

#2 “I will look into that and get back to you! 

With Google and YouTube, we have so much information at our fingertips. If a client asks you a question that you don’t know the answer to or asks you to complete a task you’ve never done, it often just takes a quick search or video tutorial and you’ll have all the information you need. 

After looking into it, if you’ve determined that it’s actually not something you can do, the next response I’m going to share will definitely come in handy.

#3 I know the perfect person who can help with that!

 Sometimes a client will ask us to do something that we don’t know how to do and have no desire to learn how to do. That’s when your network of virtual assistant friends will come in handy. When you spend time getting to know other VAs, before you know it you’ll have plenty of people that you can refer clients to for various services. Sometimes we are just as valuable as a resource for our clients as we are a service-provider! 

This is also a good response to you, when you feel people-pleasing tendencies pop up. Remember: we should only be doing work that we love to do, so if a client asks you to do something that’s not in your service menu, having another virtual assistant to refer them to will keep you from taking on more than you want to do.


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